Refund & Exchange Policy


At Deenlings, we want you to shop with confidence and give  aunique experience to you chils. If there’s an issue with your order, we’re here to help make things right.

Eligibility for Exchange / Refund

You have 7 days from the date you receive your order to contact us regarding an exchange or refund.

To be eligible:

  • The product must be unused and in its original condition

  • The product should not be damaged, altered, or tampered with

  • All original packaging and included items should be intact

  • For damaged or incorrect orders, please contact us as soon as you receive your package

How to Request an Exchange / Refund

To start the process:

  • Contact us on WhatsApp: +92 300 1234567

  • Share your order number and a clear picture/video of the product

  • Our team will review your request and guide you through the next steps

Please do not send any product back without receiving approval from our team first.

Exchange Policy

Once your exchange is approved:

  • The customer will be responsible for return delivery charges.

  • Deenlings will cover the delivery charges for the replacement product.

  • The replacement will be sent once the returned product has been received and inspected.

  • If the replacement product has a different price, the price difference will be adjusted accordingly.

Refund Policy

Once we receive and inspect your returned product, we will notify you via WhatsApp.

If the product meets our return conditions:

  • Your refund will be processed to the bank account provided by you.

  • The customer will be responsible for return delivery charges.

  • Refunds will generally be processed within 2–3 working days after the return has been approved.

Damaged or Incorrect Items

We carefully pack every Deenlings order, but if you receive:

  • A damaged product

  • A defective product

  • A wrong product

  • A product with missing items

Please contact us on WhatsApp as soon as possible, preferably within 24 hours of delivery, with pictures/videos of the package and product.

We’ll review the issue and help resolve it.

Important Conditions

We may not accept exchange or refund requests if:

  • The request is made after the stated return period

  • The product has been used or damaged

  • The product has been altered, written on, or tampered with

  • The product is returned without prior approval

  • Original packaging or included items are missing


Need Help?

For Exchange, Refund, or Order Issues, contact us on WhatsApp:

📞 +92 300 1234567
(Preferred Contact Method)

We’re always happy to help. 💛